Frequently Asked Questions About Selling on Mercari
What items can I sell on Mercari?
You can sell a wide variety of items on Mercari, including clothing, electronics, home goods, collectibles, and more. However, there are some prohibited items, such as illegal drugs, weapons, and counterfeit goods. Always review Mercari's terms of service for a complete list of prohibited items.
How much does it cost to sell on Mercari?
Mercari charges a selling fee of 10% of the sale price, plus payment processing fees. There are no listing fees.
How do I get paid on Mercari?
You can receive payments through direct deposit to your bank account or through a Mercari balance. Payments are typically processed within a few days after the buyer receives and rates the item.
What happens if a buyer wants to return an item?
Mercari has a return policy that allows buyers to return items under certain circumstances, such as if the item is not as described or if it is damaged during shipping. As a seller, you are responsible for accepting returns that meet Mercari's return criteria.
How can I protect myself from scams on Mercari?
To protect yourself from scams, always communicate with buyers through the Mercari platform, avoid shipping items before receiving payment, and be wary of buyers who ask you to ship to a different address than the one listed on their account. Also be wary of offers that seem too good to be true.
How do I handle shipping if I don't want to use Mercari's labels?
While Mercari's labels offer convenience, you can choose to ship on your own. You'll need to accurately weigh and measure your package, purchase a shipping label from a carrier like USPS, UPS, or FedEx, and enter the tracking information into the Mercari system. Remember to factor in shipping costs when pricing your item.
What's the best way to handle negative feedback?
Address negative feedback promptly and professionally. Contact the buyer to understand their concerns and offer a solution if possible (e.g., a partial refund). If you believe the feedback is unfair or inaccurate, you can contact Mercari support to request its removal, but this isn't always successful. Learn from the experience to improve your future sales.